Global Service Excellence: Guaranteed
Since our global platform is wholly-owned, you can rest assured your travelers are receiving the same excellent levels of FROSCH customer service no matter their location.
Single GDS System
Our global GDS contract enables us to operate global travel programs seamlessly on a single platform in each of our 23 Global Centers of Excellence.
Obex for Business: The Smarter Way to Travel
Obex for Business is a powerful travel app, incubated by FROSCH, that provides travelers a single access point for their bookings with the added ability to directly contact FROSCH by chat or phone.
global centers of excellence
Our single front-, mid-, and back-office platform enables us to provide a clear, concise picture of your global travel program in real-time. Track all of your travelers through PinPoint, drill down global reports in FROSCH Analytics, and consult with your FROSCH Global Account Manager to optimize your cost-savings.
Our fresh, innovative, and uniquely personal approach delivers solutions that truly fit globally, and locally – all built on a foundation of service excellence. FROSCH consistently delivers tangible value, travel spend leverage, and maximized savings.
crafting & optimizing your travel program
delivering true service excellence, globally.
Our consultative approach to travel management centers on the one-on-one attention provided by your Account Manager. Working in direct collaboration with you, your Account Manager will perform constant analysis of your travel program in order to identify cost saving initiatives and streamline processes in order to optimize the program on a local and global level.
Averaging 18 years of industry experience, our Travel Consultants are some of the savviest in the industry; they are familiar with creating complex global itineraries, utilizing creative ticketing to ensure lowest cost airfares, and servicing the most VIP of clients.
Many ‘mega agencies’ service their clients utilizing call centers, but FROSCH takes a personal approach. Our dedicated team configuration ensures each of our travel consultants become intimately aware of your goals and service expectations, enabling them to establish relationships and learn the preferences of your travelers.
Even in an emergency situation, you can rest assured that your calls will not be routed to foreign call centers or third-party contractors. FROSCH provides all clients access to a 24-hour emergency service staffed by our own highly trained travel consultants.
innovative technology solutions
FROSCH is an industry leader in the successful implementation, customization, and adoption of multiple online booking tools. Through strong relationships with the industry’s premiere online booking tool providers, FROSCH supports online booking sites for more than 75% of our clients. Each online booking tool can be customized in-house for look and feel, pre-trip approval, forced travel policy compliance, and more.
With the ability to create ad-hoc and fully customized reports to suit your finance needs, our Analytics platform takes consolidated reporting to the next level. On a global level, our single platform enables you to visualize your travel spend through real-time online access to your travel data.
Obex for Business™ is a powerful mobile application, created to better manage your organization’s business travel. It automatically aggregates bookings to mobile devices and provides single-sign-on into your corporate online booking tool, enabling travelers to see all of their trips in one place, in addition to contacting their Agent team via phone, email or text in one simple click from the app.
FROSCH will create a customized Travel Portal for all travelers which will serve as a one-stop-shop for all information. Through this secure portal, you’ll have access to your itineraries, travel communications and resources, the online booking tool, and so much more. Utilizing an employee data feed, we can implement SSO with your Intranet and online booking tool.
achieve cost-savings & adding true value
additional services to complete your program
FROSCH offers a number of different tools to ensure traveler safety and security. In addition to our proprietary PinPoint Traveler Tracking tool and advanced communication systems, FROSCH works in conjunction with industry-leaders such as International SOS, FlightStats, Control Risks Group, and iJet to provide a full suite of risk management services.
Although FROSCH wants all of your travelers to enjoy the best possible travel experience, we understand that some executive travelers require services that are above and beyond what a typical travel team can provide. FROSCH will assign an experienced travel consultant to personally service these travelers and tag their profiles as VIP to ensure a consistently high level of service.
FROSCH Global Conferences & Events (GC&E) provides our clients with a powerful partnership for their planning requirements. By having our GC&E team of experts balance the program management process (locally or globally), your program will run flawlessly from start to finish and your internal resources can be used to focus on key strategic objectives and business content.
FROSCH Rewards & Incentives offers comprehensive incentive management services and is exclusively dedicated to the design, implementation and management of motivational, and performance improvement programs. The division is a pioneer in the development and support of cutting-edge, web-based motivational content, and innovative point-based programs.